Customer Service Plan Essay

node dish reveal and commitment to our customers has been the driving depict behind our brand. Wid cl catch strive to get it right first beat, e precisetime.Incases where things dont strike out right we gestate our professional hunters leave behind strive to represent the problem and our customers have the right to contend what level of service they outho habituate postulate from us all the time nonwithstanding in these time when we fall rook of the very high standards we have set(p) ourselves. Through our visual sensation and mission tale we make a commitment to our customers two internal and external.Mission Statement fiery about exceeding the rescue of our customers service expectations by providing the very best in professional, value engineered widgets through our ever suppuration nationwide team of professional, ca butt on staff.Vision StatementTo be Australias guess one national provider of lumber widgets by empowering our staff to deliver our custome rs with the very best in quality, value and service.Our overlap standardsOur harvest-home is manuf be activeured in stringent accordance with the Australian quality standards and in like manner taking into account the use of which our customers go away subject our product. Our internal policies and quality standards live on the high quality standards set in our vision and mission statement.Our product specializedations ar clearly presented in all our publicity materials and tested during the production process to verify all tolerance limits argon adhered to. Our chief(prenominal) product is 12 mm baleful hole plugs which argon made of plastic to cover ,conseal and decorate 12 mm diam holes in cabinets,furniture,window frames,vinyl fences and elsewhere.Fits each 12mm diameter holes. These hole cover widgets practically work eachwhere indoors and out .These be made from our factory with high trespass injection moldedplastic. These throne come from different sizes as requested by our customers. All our products have a venial tolelance limit of +1% or -1%.Specifications.Our product range get out have the pursuance features.Colorit volition come in the range of black ,white or gray-hairedFits hole size 12mm or as requested by customer diam12 mmLength 6mm outperform diameter15 mm satisfyingPolypropylene.Tolelance limitplus or minus 1% contrivances outlines its description of its product in the policy and communicated to the customer to allow the customer to make any queries or speak outts enclose the product received its off specification. setWidget ensures that its products are properly harmd so that customers are able to afford the goods as well as profitability is keep to allow the company invest in the quality and standards initiatives of the products. Widgets pricing is well opinion as we do in some otherwise sectors of the business like marketing and branding, the monetary value the customer sees on display is the price customers open. There are no transcendental make ups. Our standard product 12 mm fits hole size will cost 12AUD /dozen and customers are requested to wonder from the customer service team for prices of any flip-flops requested to the standard product. voice communication of goodsWidgets aim to deliver all ensnares made all online or face to face inside three twenty-four hourss of the night club be made.We aim to have a voice communication process whichensures a reliable, secure and good service. If delays occur during deliveries and extra time whitethorn be required, customers will be passed desperately to alert them of the next pitch shot clock or else they batch call our polish off department directly on 1300 880 370. angiotensin-converting enzyme day prior to your legal transfer we will SMS all of the important language info about your nightclub to your mobile. If all the entropy is correct you will only contend to text back OK. If there are any details that are not correct or you wish to change your delivery date amuse ring us on 1300 880 370. In order to offer our customers a better delivery service these terms and conditions replace any delivery and pickup conditions stated on your order form.TERMS & CONDITIONS1. It is important that person is at the receaving end to receive delivery of your purchase on the designated day. No specific time of delivery buttocks be provided. A four hour time frame will be discuss but cannot be guaranteed.2. A stripped delivery fee of $75 (outside the metropolitan firmament) is payable separately to the Carrier in cash or bank cheque. lecture is free inside the Metropolitan area3. Cash or bank cheque must be use to pay any balance of monies owing at time of delivery. Personal/Company cheques will NOT be accepted. For your convenience we can accept credit cards in store 48 hours prior to delivery, surcharges whitethorn apply.4. Once arrangement for a delivery day is confirmed, there will be a minimu m re-delivery charge of $75 if no person is at the delivery address on the day of delivery or the delivery is cancelled by the customer on day of delivery.5. When receiving goods, please inspect thoroughly before write Received in good order as any claims for scratches, marks, dents or other damages will not be accepted once signed.6. Failure to put on or live with delivery of the goods beyond 21 days from the date of contact by our despatch department will result in the sales order being cancelled and all monies paying(a) will be forfeited. 7. All accredited packing & wrapping will be left at the premises (delivery address). customer PICK UPS guest collection of goods purchased from Widgets stores can also becollected by the customer in any of our statistical distribution centres.. The customer must contact the Delivery department prior to pick up on 1300 880 370 to make an appointment. Same day pickup is not available.Pickup times at Distribution CentersCustomersMonday to Thu rsday 1000am 1230pm & 130pm 300pmCarriersFriday only(prenominal)Other Policies and ProceduresCustomer of necessityWidget believes that it is important that customers demand are on a regular al-Qaeda reviewd to ensure that its products are inline with the changing times. hence time and again Widget carries out research to identify these needs and action changes identified. Widget uses the RATER model to identify its customers needs since customers when assessing what they want will consider the reliability, assurance, tangibles, empathy and responsiveness as they are being assisted. development the RATER guide Widget will use the dramatiseing techniques to gather customer needsInformal face to face discussions for its pick up customersTele visit interviewsEmail surveysSuggestion boxes meshwork surveys.All breeding gathered for customers is defend by the Privacy act 1988 including how the information is collected,used and disclosed,its accuracy and how securely it is kept and customary rights to access that information. Widget has a apply Customer service research police officer who is obligated for ensuring that all customer information collected is securely kept and used forits intended purpose only.Complaints and feedbackIf you have a complaint or if there is anything we can help you with, please let us know.Widget values feedback and appreciate the opportunity to follow up. Widget deals with all people from diversi circumstance and does not discriminate anyone on the basis of age ,race,disability or sex. Our policy take into account the Age discrimination act 2004,Australian Human Rights Commission Act 1986,Disability secernment ACT 1992,Racial discrimination Act 1975 and conjure Discrimination Act 1984.There are a number of ways you can contact us to lodge your complain and includes ourEmail at Widget123.gmail.com or phone at 08100300 or mail at Widget Australia,3/77 Manning street ,Bentley ,6102.Or you can also connect with us via Twitt er or facebookComplain contract process and timeframesOnce we receive your complaints, we may ask you to provide supporting or documentation to aid us in investigations. This may include proof of identity, statutory declaration, receipts and so on. We aim to fragment complaints within 5 working days, so far please note that some complaints may take longer to investigate oddly matters to do with international orders.Managing records and data.Widgets collects alot of data of customers including corporal addresses, names,date of birth and many more information. The Customer service research officer is responsible for keeping the data securely and is grouped by our secure information technology section. The Privacy Act 1988(the Act)governs the obligations and responsibilities of companies in relation to the management of official records. infra this Act, each company has an obligation to bear on official records in its custody in good order and condition. This obligation applies not only to the capture, storage, maintenance and disposal of bodily records, but also to records in electronic format. Widget policy is governed by this act and all measures necessary are interpreted to ensure that compliance is maintained.